We are sorry to hear that you have been experiencing
problems with your new [name of product].
While we do ask that our customers contact their dealer in
the event of a problem, we recognize that, in your case, it
his would be impossible. Therefore, if you will carefully
package the unit in its original carton and send it to us,
our "doctors" will put it through a thorough examination to
determine the source of the problem.
If the problem turns out to be a minor adjustment, we shall
make the repair and be sure to return the [product] to you
within thirty days. If our determination is that the unit
is defective, we will send you an immediate replacement.
Again, I am sorry that you experienced this difficulty and
wish to thank you for your patience and for purchasing our