Search

News Feed

Can You Afford What Rudeness Is Costing Your Business?

0 like 0 dislike
52 views
Posted by FatKomodoDragon
Have you ever thought about how much rudeness may be affecting your bottom line?  What is the cost to your company when you or the people who represent you lack proper manners?  Do you know how many clients are turned off by employees who would rather carry on a conversation with each other than with the person who came to purchase your service or product?  Can you count the number of people who hang up and call someone else because the person who answered your phone put them on hold without asking permission?  How does the client rate your professionalism when the employee who welcomes him to your office looks as if she is dressed for a day at the beach?  Do your employees understand that it is more offensive then friendly to call the client by first name unless asked to do so? Are your employees treating each other with courtesy and respect?  Do they honor the invisible walls of each other's cubicles?  Do they work as a team and help each other or do they act like cast members on Survivor?

In today's fast-paced business world where too many people claim that they don't have time to be nice, it's easy to overlook the details that can help you grow your business, increase your profits and build long lasting client relationships.

Try taking this quick true/false quiz to test your own business etiquette expertise. Then run it by your employees.

1. Business etiquette is based on rank and hierarchy.  True/False
2. If the information on your business card is incorrect, draw a line through it and write the correct information on the card.  True/False
3. Business casual means dressing down one notch from business professional.  True/False
4. In today's relaxed business environment, it is not necessary to ask your clients' permission before using their first names.  True/False
5. Callers do not mind holding for information as much as holding for a person. True/False
6. You don't have to smile or make eye contact with your customers unless you feel like it. True/False
7. Handwritten notes are out of place in the business world.  True/False
8. A man should wait for a woman to put out her hand in business before offering his.  True/False
9. When composing an e-mail message, complete the "To" line last.  True/False
10. Small talk around the office is a waste of time.  True/False
11. People can hear you eating, drinking and chewing over the phone. True/False
12. If you receive a call on your cell phone when you are with a client, look to see who is calling, but don't answer it. True/False

Answers:

1. True.  In business, you always defer to the senior or highest ranking person, regardless of age or gender.
2. False.  Handing out business cards with information that is outdated or crossed off is unprofessional. Have new cards printed immediately.
3. True.  Business casual is not an excuse to wear your favorite old clothes to the office.  It is still business, and everyone needs to look professional.
4. False.  Don't assume because our work world has become more informal that you can call clients by their first name.  Use their titles and last names until they ask you to do otherwise.
5. True.  Clients will wait contentedly while you search for information, working on their behalf.  However, if they have to wait more than thirty seconds for you to come to the phone, they begin to wonder how much you value them or want their business.
6. False.  This is only true if you are planning a going-out-of-business sale.  Every client deserves a genuine smile and eye contact.
7. False.  Handwritten notes have become almost as extinct as the typewriter.  You will stand out from your competition every time you send off a short note written in your own hand.
8. False.  Every woman should be prepared to shake hands as soon as she meets someone in business.  For either a man or woman to hesitate could indicate a lack of confidence.
9. True.  You can send e-mail without inserting an attachment, without checking for grammar and punctuation and without a subject line; but you cannot send e-mail without an address.  If you wait until you have carefully proofed your message and added all attachments before you complete the "To " line, you will never be embarrassed or have to apologize for your mistakes.
10. False.  Small talk carried on at the right time, in the right place and on the right subject is a great way to build relationships among co-workers.
11. True.  Mouth noises are even louder over the phone.  Just because your clients can't see you eating those potato chips doesn't mean they can't hear you munching on the other end of the line.
12. False.  It is just as rude to pull out your phone to see who called as it is to have it on and take a call in front of a client.  Turn your phone off and check your messages later in private.  

If you had trouble with any of these questions, your employees will, too.  If you want your employees to be at ease in business situations, to represent you well and help build your business, give them the information they need.  If you haven't done basic business etiquette skills training lately, do it now.  Don't let rude behavior cost you business.  

Make sure that your employees know how to handle clients over the phone, that they understand the importance of being attentive and alert to clients' needs, that the value other people's time and that they can deal with difficult people and situations with grace.

No one is born with good manners.  People have to be taught, and from time to time, they need to be reminded of what they already know.  

(c)2006, Lydia Ramsey.  All rights reserved.  Reprint rights granted so long as article and by-line are published intact and with all links made live.

Your comment

Please review community guidelines here.

Your name to display (optional):
Privacy: Your email address will only be used for sending these notifications.
Anti-spam verification:
To avoid this verification in future, please log in or register.

Related posts

0 like 0 dislike
0 comments 52 views
Build a strong business with strong customer relationships

Most businesses spent time attracting customers to a product or service, trying to win their trust and then ending the whole process with ... with them. If you neglect them, they will go elsewhere.

Posted by GreedyPig
0 like 0 dislike
0 comments 68 views
Are you Serious about Customer Service

Is your online company really serious about Internet customer service? When it comes down to it, excellent customer service is pretty ... would like to convert visitors to buyers and improve your ROI.

Posted by LoyalChief
0 like 0 dislike
0 comments 117 views
Laurence J. Peter~ Originality is the fine art of remembering what you hear but forgetting where you heard it.

What do you think about? Laurence J. Peter~ Originality is the fine art of remembering what you hear but forgetting where you heard it.

Posted by C-Lion
0 like 0 dislike
0 comments 77 views
Can You Really Improve Your Chances Of Winning The Lottery?

The Lottery is a game of chance, with the odds stacked against you horrendously. In the UK National Lottery for example the ... reduce those odds by working with others in a lottery syndicate.

Posted by PerfumedNecromancer
0 like 0 dislike
0 comments 57 views
6 Steps You Can Take To Speed Up Your Computer’s Performance

We live in a fast paced world and we're always looking for the fastest way to get things done. We barely have time to ... keep your computer performing almost like it did when you first bought it.

image
Posted by Dragonig
0 like 0 dislike
0 comments 49 views
Complaint Letters: How to Respond in 7 Simple Steps

Ask many small business owners what goes into providing great customer service and you have answers such as, being polite ... will further enforce your image of providing exceptional customer service.

Posted by GreedySmile
0 like 0 dislike
1 Comment 46 views
What to say when you don't know what to say to your date?

What to say when you don't know what to say to your date?

Posted by Emufasa
0 like 0 dislike
0 comments 53 views
5 Mistakes You Must Avoid When Starting A Home Based Internet Business

2 years ago I left my job as a sales manager to start a home based Internet business. I had already bought a lot of books ... and smart and you will become the champ of home-based Internet marketing.

image
Posted by HairyFoal
0 like 0 dislike
0 comments 49 views
Are You A Business Opportunity Seeker?

If you are involved in any type of multi-level, network marketing program, home based business, or other type of direct sales ... waiting to be found. So, are you a business opportunity seeker?

Posted by Camella
0 like 0 dislike
0 comments 49 views
What it is to be a volunteer?

One of the oldest adages known to mankind is from both the Golden Rule and the Christian Bible: "Do unto others as you would ... appreciate, just give of yourself. That's the only priceless gift.

Posted by GrizzlyFlash
0 like 0 dislike
0 comments 43 views
United is dragging passenger out of plane? What the hell?

What the hell is wrong with united? overbooking the plane and dragging passenger off the plane?

Posted by Sumogre
0 like 0 dislike
1 Comment 38 views
Can Relationship Disagreements Make You Closer?

Can Relationship Disagreements Make You Closer?

Posted by Amigod
0 like 0 dislike
1 Comment 37 views
How Tarot Cards Can Help You…Really?

How Tarot Cards Can Help You…Really?

Posted by Camella
0 like 0 dislike
0 comments 72 views
15 Ways To Start Your Internet Business Sales

1. Find a strategic business partner. Look for ones that have the same objective. You can trade leads, share marketing info, sell ... you're selling a book, offer an hour of consulting with it.

image
Posted by FlamboyantChomper
0 like 0 dislike
0 comments 102 views
7 Steps To Skyrocket Your Internet Business Profits

There are many ways to bring your income to the next level, and it all relies on just a little work that you can take anytime ... of it right now and execute them right away to multiply your revenues.

image
Posted by HistoryGuy
0 like 0 dislike
0 comments 50 views
5 Easy Ways to Increase Your Business Using a Toll-Free Number

Toll-free numbers allow customers to contact your business without them having to pay for their call. Studies have shown that ... excellent tool for generating leads which can lead to more sales.

Posted by Knighttime
0 like 0 dislike
0 comments 47 views
10 Sure-Fire Ways To Kill Your Ebay Business

It's surprisingly easy to kill your eBay business, if you're not careful - sure, you can start over from scratch without it ... next email will give you ten steps to successful selling on eBay.

Posted by GreedySmile
0 like 0 dislike
1 Comment 51 views
How to Start Your Own Small Business?

How to Start Your Own Small Business?

Posted by LovableStorm
0 like 0 dislike
0 comments 46 views
How Meditation Can Change Your Life?

How Meditation Can Change Your Life?

Posted by DreamBaby
0 like 0 dislike
1 Comment 72 views
Is Skiing Good For You?

Is Skiing Good For You?

Posted by FrighteningTwinkles
0 like 0 dislike
0 comments 104 views
What You Should Know About Lasik Eye Surgery

Lasik eye surgery has been big news on the vision front. With many people flocking to have the procedure done it ... to ensure they completely understand the process and outcome possibilities.

Posted by FatKomodoDragon
0 like 0 dislike
0 comments 49 views
Getting Game Server Hosting – What You Should Know

Game server hosting is a specialized version of internet hosting, designed to for gamers to use to play games via the internet. ... a map showing the location of all the players on your server.

Posted by Dingopher
0 like 0 dislike
0 comments 83 views
What you need to know about tattoos?

If you are considering tattoos, keep in mind that they are a permanent part of your skin. Because tattoos are created with permanent ink ... At the same time, they can cause a concern of infection.

Posted by SilkPredator
0 like 0 dislike
0 comments 54 views
What you need to know about a paint brush?

Most of us like to paint different things. Some of us are professional painters while some of us just paint for fun. If you are serious ... of soft hair. Camel hair is unsuitable as it is too wooly.

Posted by Amigod
0 like 0 dislike
0 comments 64 views
Are You Doing What You Love?

Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful. ... longevity. Don't wait for perfect circumstances to start. Begin now!

image
Posted by FrighteningTwinkles
0 like 0 dislike
0 comments 75 views
What you need to know about criminal background checks?

A criminal background search is a great tool to use for hiring purposes. If own a company or work in a human resources department you should ... place. It can save you a lot of hassle in the future.

Posted by GreedyPig
0 like 0 dislike
0 comments 50 views
coconut oil ! what you need to know !

Coconut butter, which is also commonly referred to as Coconut oil, is a fat that consists of more than 90% saturated ... and/or dermatologist for proper diagnosis and/or treatment recommendation.

image
Posted by MagicalCyborg
0 like 0 dislike
1 Comment 67 views
What women think before you meet them?

What women think before you meet them?

Posted by Celestiger
Connect with us:
...